Quick answers about preorders, rewards, shipping and returns. Can't find what you need? Email info@cardlandmarket.com.
Preorders
Do you cancel preorders if the market price increases?
No. Once your preorder is confirmed, the price is locked and we never cancel it because the product went up in value. See our Preorder Policy.
When am I charged for a preorder?
Preorders are paid in full at checkout.
Can I cancel a preorder?
Yes, up to 14 days before the release date, for a 10% fee on the canceled items. Within 14 days of release, preorders can't be canceled. If we can't ship by the estimated date shown when you ordered, you can cancel for a full refund with no fee.
What happens if a distributor reduces your allocation?
Preorders are filled in the order they were placed. Anything we can't fill gets a full refund plus a bonus of 5% of the refunded amount in Cardland store credit.
Rewards
How do Cardland Rewards work?
Create a free account and you earn 1 point for every $1 you spend, plus 100 points for signing up and 200 points on your birthday. Points don't expire.
How do I redeem my points?
Open the Rewards button on any page and pick a discount: 1,000 points = $10 off, 2,000 = $20, 4,000 = $40, 5,000 = $50, 10,000 = $100, 15,000 = $150. You'll get a code to use at checkout.
Shipping
When do in-stock orders ship?
In-stock orders normally enter fulfillment within 1 business day. During major releases, holidays, or unusually high-volume periods, processing may take up to 2 business days.
How much is shipping?
Standard Shipping is $5.95 on orders under $150. Orders of $150 or more ship free. Certain sealed cases, oversized items, or heavy products may use separate shipping rates.
What carriers do you use?
We may use USPS, UPS, FedEx, or another reputable carrier depending on the destination, package, and service availability.
Do you ship internationally?
We currently ship within the contiguous United States and Washington, DC. Additional regions may be added later.
Returns & damage
Can I return sealed trading card products?
Sealed collectible and trading card products are generally final sale under our Refund Policy, except where required by law or where we made a fulfillment error.
What if my package arrives damaged?
Contact us promptly and keep all packaging, labels, factory seals, and shipping materials. Full details are in our Refund Policy.
Contact
How can I contact Cardland Market?
Email: info@cardlandmarket.com
Phone: 626-348-3818