Refund policy

Last Updated: August 22, 2026

Cardland Market LLC ("Cardland Market," "Cardland," "we," "us," or "our") sells trading card games, sports card products, collectibles, trading cards, accessories, and related hobby products.

Because many collectible products are limited, randomized, factory sealed, and subject to rapid market-price fluctuations, certain products are not eligible for return.

Nothing in this policy limits any right or remedy that cannot legally be waived under applicable law.

1. SEALED TRADING CARD AND COLLECTIBLE PRODUCTS

Due to the volatile market value, randomized contents, tampering risk, and collectible nature of trading card products, sealed TCG, sports card, and similar collectible merchandise is final sale once shipped, except where required by law or where Cardland Market made a fulfillment error.

This includes, but is not limited to:

Booster boxes
Booster cases and sealed master cases
Booster packs
Elite Trainer Boxes
Collection boxes
Starter decks
Tins
Bundles
Sports card boxes and cases
Randomized products
Blind-box products
Limited collectible products
Similar factory-sealed merchandise

Changes in market value do not qualify an order for return, exchange, refund, or retroactive price adjustment.

If you contact us before fulfillment begins, Cardland may attempt to accommodate an order cancellation request at our discretion, but approval is not guaranteed.

2. RAW AND GRADED TRADING CARDS

Unless specifically stated otherwise on the product listing:

Raw single-card sales are final.

Graded-card sales are final.

Market-price fluctuations and disagreements with a third-party grading company's grade do not qualify a card for return.

If Cardland authorizes a return because we shipped the wrong graded card, the grading company, holder, label, and certification number must exactly match the item originally shipped.

3. ACCESSORIES AND SUPPLIES

New, unused, unopened, non-randomized accessories may be eligible for return within 14 days of confirmed delivery, subject to prior authorization.

Eligible products may include:

Card sleeves
Toploaders
Binders
Deck boxes
Storage products
Playmats
Similar hobby accessories

Returned merchandise must remain:

Unused
Unopened
In its original packaging
In resalable condition

Customers must contact Cardland Market before returning merchandise.

Unless the return results from a Cardland fulfillment error, the customer is responsible for return shipping and original shipping charges are non-refundable.

Approved discretionary accessory returns may be subject to a 10% restocking fee.

Do not send merchandise back without first contacting us.

4. INCORRECT OR MISSING MERCHANDISE

If Cardland Market shipped an incorrect product or an item is missing from your shipment, please contact us promptly after delivery.

Cardland will investigate and, where appropriate, arrange a replacement, refund, or other resolution at no additional cost to the customer.

Please retain the original shipping carton, packing materials, shipping label, and merchandise until the issue has been resolved.

5. SHIPPING DAMAGE

If a shipment arrives with visible damage, please contact Cardland Market within 48 hours whenever reasonably possible.

Please retain:

The product
Factory seals
Shipping carton
Packing materials
Shipping label
Any damaged packaging

If factory-sealed collectible merchandise shows visible external damage, please do not break the factory seal before contacting us unless reasonably necessary.

Cardland may request photographs, video, carrier documentation, or other reasonable evidence while investigating a claim.

Reporting damage promptly helps us preserve carrier claim rights. Failure to report an issue within 48 hours may affect our ability to verify or pursue the claim, but does not eliminate rights that cannot legally be waived.

6. FACTORY AND MANUFACTURER DEFECTS

Factory-sealed trading card products are sold in the condition received from the manufacturer or authorized supply chain.

Internal factory issues may include:

Missing cards
Missing packs
Missing manufacturer-inserted promotional items
Factory-damaged cards
Misprints
Collation errors
Similar production defects

Where Cardland delivered the correct factory-sealed product in appropriate external condition, manufacturer support is generally the appropriate remedy for internal manufacturing issues.

Cardland will make reasonable efforts to provide manufacturer contact information or proof-of-purchase documentation when available.

Nothing in this section limits statutory warranty or consumer rights that cannot legally be waived.

7. MARKET-PRICE CHANGES

Collectible prices can increase or decrease rapidly.

Cardland does not provide retroactive refunds, credits, cancellations, returns, or price adjustments solely because:

The market price changed after purchase
Another retailer later offered a lower price
Cardland later ran a sale or promotion

8. OBVIOUS PRICING OR WEBSITE ERRORS

Although we make reasonable efforts to maintain accurate listings, obvious technical, typographical, inventory, or pricing errors may occasionally occur.

Cardland reserves the right to correct such errors and cancel an affected order where necessary.

If payment has already been collected for merchandise canceled solely because of an obvious Cardland pricing or listing error, the affected amount will be fully refunded.

This exception will not be used as a pretext to cancel a legitimate order simply because the market value of a product increased.

9. GIFT CARDS, CLEARANCE, AND FINAL SALE ITEMS

Unless otherwise required by applicable law, the following are final sale:

Gift cards
Merchandise clearly marked Final Sale
Opened trading card products
Randomized products after opening
Merchandise damaged, used, or altered after delivery

Any legally required gift-card redemption rights remain unaffected.

10. FRAUD AND ORDER VERIFICATION

Cardland reserves the right to hold, verify, reduce, or cancel orders involving reasonable indicators of:

Fraud
Payment failure
Unauthorized transactions
Identity or address verification problems
Quantity-limit circumvention
Prohibited transactions
Orders that cannot legally be fulfilled

Additional verification may be requested for high-value purchases.

These provisions will never be used solely because Cardland later believes it could sell the same product for a higher market price.

11. REFUND PROCESSING

Approved refunds are issued to the original payment method whenever technically available.

If the original payment method cannot accept the refund, Cardland may provide another legally permissible refund method.

Bank and card processing times after Cardland issues a refund are controlled by the customer's financial institution.

Shipping charges, return shipping charges, cancellation fees, and restocking fees are non-refundable unless Cardland made the relevant fulfillment error or applicable law requires otherwise.